Contact Us

For assistance by email, contact support@horuscasino.wtf. Please use the email address connected with your account where possible, as this can help the team locate your details and provide a more useful response. Do not include your password or other sensitive security information in a message.

To help us understand your request and respond more efficiently, include your account email address or username, a short description of the issue, and screenshots if relevant. If the matter relates to a transaction, include any non-sensitive information that may help identify it, but avoid sending complete payment card details or passwords.

You can contact support about matters such as:

• Account access, account details and verification questions
• Deposits, withdrawals and other payment-related queries
• Questions about applicable bonus terms and conditions
• Technical problems affecting the website or your account
• Responsible gambling requests, including help reviewing your play or account options

Please send one clear message with the relevant information rather than repeated messages about the same issue. Support will usually reply within 24 hours, although response times can vary depending on the nature and complexity of your request. If you are contacting us about responsible gambling, please say so clearly in your message so it can be handled appropriately.